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BCACC is hiring a Professional Practice Co-ordinator

Life is a complex journey – and navigating through its big transitions can be just as complex. And when you’re experiencing these natural changes in your relationships, at work or school, or with your family, it’s important that you have a solid support system.

We’re the BC Association of Clinical Counsellors (BCACC), and we’re here to help families and individuals navigate life, through all stages of the life experience.

Founded in 1988, we are the professional association representing over 4,400 Registered Clinical Counsellors (RCCs) in our province. Every counsellor who receives this voluntary designation has met specific education and training criteria and has committed themselves to practice according to an ethical code of conduct and standards of practice.

Currently, we’re looking for a Professional Practice Coordinator to join our team.

That’s where you come in.

If you are an adaptable, organized, and self-starting administrative professional in search of an opportunity where you can make meaningful contribution to the lives of people across British Columbia while helping to strengthen the counselling profession, then this is the role for you.


About the Position

As our new Professional Practice Coordinator, you will support our Regulatory Department and the Registrar in facilitating the voluntary self-regulation of BCACC’s membership. You will be responsible for the critical management of complaint inquiry case files and will support the Regulatory Department with its administration and membership management.

Your tasks will include:

  • Act as the primary initial contact for all complaint inquiries and processing
  • Develop and manage systems for distributing and tracking complaint packages, submissions, and ongoing correspondence throughout a complaint’s life cycle
  • Serve as the key liaison for stakeholders involved in each case (members, complainants, investigators, etc.)
  • Manage all submissions, communications, and notifications for each case file (electronic and paper files)
  • Prepare all reports for distribution to staff and Committee members for review
  • Provide membership management support, such as processing of new members, application status changes, information updates, annual renewals, etc. in our member database
  • Provide administrative support to the Regulatory Department including producing correspondence, reports, membership statistics, and managing all filing for inquiry processes
  • Support the volunteer Inquiry Committee by preparing and distributing case documentation, agendas, minutes, etc. and attend meetings to provide minute-taking support

Success in this role requires a keen eye for detail, a practiced sense of confidentiality, and a proven ability to demonstrate tact and discretion in preparing, disclosing and handling information of a highly confidential and sensitive nature. It will require a meticulous management of files and information, along with a complete knowledge of the case files you work on.

You will interact with a variety of stakeholders, both internal and external, and uphold the highest standards of professionalism while building rapport and strong relationships. You will become a trusted source of service and information to all you interact with, and an integral part of our team.

If you’re looking for an opportunity to do complex and interesting work, for an organization making a meaningful difference, then we can’t wait to meet you.


Working with BCACC

As part of our team of 13, you’ll enjoy a healthy, cohesive, and collaborative team environment that encourages self-evaluation, self-reflection, and growth. We’re a supportive group with a good sense of humour, in a flexible work environment.

This is a full-time permanent position, starting in January 2020.  You will work out of our office in beautiful Victoria, BC. Our office hours are Monday to Friday, 9 am – 4:30 pm.

You’ll earn a competitive salary, with generous benefits, RRSP matching, a wellness fund, and professional development fund. Vacation will start at 3 weeks.


  • Minimum of 5 years’ relevant administrative experience
  • Paralegal training and/or experience a preferred asset
  • Experience and skill in managing confidential, sensitive case files
  • Experience working with a client relations management database
  • Advanced Microsoft Office (Word, Excel, Outlook) skills
  • Experience in an administrative role within a not-for-profit, regulatory body, association, or similar is preferred


How to Apply

Please apply online here:

Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you’ll receive an email inviting you to log in and view your assessment results.

We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups. If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button.

We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.