Getting started with the complaint process

The BCACC’s Inquiry Committee receives and investigates complaints against members. If you have a potential complaint:

1. Call the BCACC Head Office at 1-800-909-6303, extension 223.

2. Provide the counsellor’s name to determine if the counsellor is currently a registered member.

3. If the counsellor is a BCACC member, you will be directed to the Office of the Registrar.

4. A phone interview between you and the Registrar will determine if your complaint falls within our jurisdiction and what information we will need to proceed.

5. If these criteria are met, we will send you a formal complaint package.

You will not be asked to provide your own name until you choose to make your complaint formal.

Types of Complaints
The types of concerns BCACC can address:

  • Disrespectful behaviour towards clients
  • Poor professional boundaries
  • Client exploitation
  • Confidentiality / disclosure and informed consent issues
  • Incompetence

BCACC Jurisdiction
BCACC will address your complaint when:

  • The counsellor is a current member of the BCACC (RCC).
  • Your concern is a breach of the BCACC Code of Ethical Conduct and Standards of Clinical Practice.
  • You (or a minor under your guardianship) were the direct recipient of counselling services provided by the RCC.

BCACC does not have jurisdiction to address your complaint when:

  • The counsellor is not a member of the BCACC.
  • The complaint is against a health care facility, institution or agency.
  • The complaint is about business practices outside our Code of Ethical Conduct and Standards of Clinical Practice.

For a full explanation of the complaint process please read the BCACC’s Complaint and Inquiry Process – Process Guide for the Complainant