The BC Association of Clinical Counsellors is dedicated to protecting the public through the promotion of safe and ethical practices in clinical counselling.
The BCACC’s Inquiry Committee receives and investigates complaints regarding aspects of BCACC members’ practices.
1. Preliminary review of a complaint
Our Registrar determines if the complaint is within Association’s mandate and makes recommendations to the Inquiry Committee for disposition.
2. BCACC decision to proceed with the investigation
When a complaint is within the scope of the Association’s mandate, the Registrar notifies the Registered Clinical Counsellor and forwards them a summary of the complaint.
If the complaint is outside the Association’s mandate then a letter will be sent to the complainant and the matter closed.
3. Communications during the Investigation
During the course of an investigation, all communications from the complainant and the Registered Clinical Counsellor normally flow through the investigator.
Committee decisions and action plans are communicated in writing to the Registered Clinical Counsellor through the Office of the Registrar.
4. BCACC Investigators
BCACC’s investigators receive NCIT (National Certified Investigator and Inspector Training) certification training through the Council on Licensure, Enforcement and Regulation. Their role is to collect all relevant information pertaining to the complaint.
5. The role of the Inquiry Committee
The Committee generates questions to focus the investigator’s work. They will also review the report submitted by the investigator and recommend a course of action for the Registered Clinical Counsellor as the outcome of the complaint.
6. Possible outcomes of a complaint
a) Consent Agreement: The Registered Clinical Counsellor agrees to remedial action (e.g. attending professional development training or writing an apology).
b) Facilitation of mediation between the parties.
c) Appointment of a fitness to practice panel: This may include an assessment by an appropriate health care professional and could result in limits and conditions being placed on the counsellor’s practice or a suspension of membership.
d) A hearing before the Discipline Committee.
e) Advisory Statement: when a Registered Clinical Counsellor declines to cooperate with the investigation, the Committee may place an Advisory Statement on the counsellor’s file.
f) Close the case: If the Committee finds that the complaint was made in bad faith or that the conduct and competence of the counsellor is reasonable, the case may be closed.